Privacy Policy s188 — Protection of Your Personal Data

1 Introduction

S188 is an online entertainment platform operating in Malaysia, offering a wide range of casino games, slots, table games, and Live Casino to registered members. In the course of delivering these services, we collect and process various types of personal information from our users.

We understand that privacy is a fundamental right of every individual. That is why we take a transparent and responsible approach in every aspect of personal data management. This document is written in plain language so you know exactly what happens to your information.

This Privacy Policy applies to all users of the s188 platform, including website visitors, registered members, and any party interacting with our services via the website, mobile app, or other associated channels.

2 Information We Collect

2.1 Information You Provide Directly

When you register an account or use s188's services, you provide information to us directly, including:

• Identity Information: Full name, date of birth, national ID or passport number, identity document images.
• Contact Information: Email address, phone number, residential address.
• Financial Information: Bank name, bank account number, deposit and withdrawal transaction history.
• Account Information: Username, password (stored in encrypted form), language and communication preferences.

2.2 Information Collected Automatically

While you use our platform, our systems automatically record certain technical information for security and platform improvement purposes:

• IP address and approximate location data derived from IP.
• Web browser type and version, operating system, and device type.
• Pages visited, session duration, in-platform actions, and game history.
• Cookie data and device identifiers.

2.3 Information from Third-Party Sources

In certain circumstances, we may receive information about you from trusted third-party sources, such as identity verification service providers, payment providers, and fraud prevention agencies. This information is used solely to verify your identity and ensure transaction security.

3 How We Use Your Data

S188 uses your personal information for lawful and specific purposes. We will not use your data for any purpose outside the scope stated below without first obtaining your consent:

• Service Delivery: Processing account registration, deposits, withdrawals, and all gaming transactions on the platform.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and unauthorized access to your account.
• Legal Compliance: Fulfilling our obligations under the Anti-Money Laundering Act 2001 and other applicable legislation in Malaysia.
• Communications: Sending important notifications related to your account, transactions, and changes to terms of service. With your consent, we also send promotional updates and exclusive bonus offers.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and reaching out with support resources when needed.

4 Data Sharing with Third Parties

S188 does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, we may need to share data with certain parties in order to deliver our services effectively:

4.1 Service Providers

We work with trusted third-party service providers to operate the platform, including payment providers, gaming software providers, identity verification services, and customer support platforms. All such providers are bound by strict confidentiality agreements and may only process your data in accordance with s188's instructions.

4.2 Legal Requirements

S188 may disclose your personal information when required to do so by law, court order, or direction from a competent authority. This includes disclosure to law enforcement agencies in investigations related to fraud, money laundering, or financial crime.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of s188 assets, user personal data may be transferred as part of that transaction. You will be notified in advance if your data becomes subject to a different Privacy Policy as a result of any such transfer.

5 Data Security

S188 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

• Data-in-Transit Encryption: All communications between your device and the s188 platform are protected by TLS 1.3 protocol with 256-bit SSL encryption.
• Data-at-Rest Encryption: Sensitive data stored in our databases, including passwords and financial information, is encrypted using the latest cryptographic algorithms.
• Access Control: Access to users' personal data is restricted based on the principle of least privilege — only staff who require access to perform their duties are permitted.
• Continuous Monitoring: Our systems are monitored 24 hours a day, 7 days a week to detect any suspicious activity or attempted security breaches.
• Two-Factor Authentication: s188 supports and encourages the use of two-factor authentication (2FA) to protect your account from unauthorized access.
• Regular Security Audits: Our platform undergoes regular penetration testing and security audits conducted by independent cybersecurity firms.

While we take all reasonable precautions, no security system is perfect. In the event of a data breach that affects your rights and freedoms, we will notify you and the relevant authorities within the timeframe required by law.

6 Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by s188:

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any of your information is inaccurate or incomplete, you have the right to request a correction.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, subject to record-keeping obligations required by law.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict how we process your data.
• Right to Data Portability: You may request that we transfer your data in a machine-readable format to you or a third party of your choice.

To exercise any of the above rights, please contact our support team. We will process your request within 30 business days. In complex cases, this period may be extended to 60 days, and you will be notified of any delay.

7 Cookie Usage

S188 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login authentication, session security, and language preference memory. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how you use the platform (pages visited, errors encountered) to help us improve our services. All data is collected anonymously.
• Functional Cookies: Remembering your preferences such as language, region, and display settings to provide a more personalized experience.
• Marketing Cookies: Used to display relevant advertisements and measure the effectiveness of our marketing campaigns. You may opt out of these cookies.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to your browser's help documentation.

8 International Data Transfers

In operating a platform that spans services from multiple global providers, your personal data may be transferred to and processed outside Malaysia. This includes transfers to servers located in other countries for backup storage and transaction processing purposes.

Whenever your data is transferred outside Malaysia, s188 ensures that:

• The recipient country maintains data protection standards equivalent to or higher than those in Malaysia.
• Data recipients are bound by data transfer agreements that meet the protection requirements under PDPA.
• Appropriate technical security measures are implemented to protect data during transfer.

9 Children's Privacy

The s188 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18. If you believe your child has registered or used our platform, please contact us immediately so we can take appropriate action, including account deletion and removal of all associated data.

S188 has an age verification mechanism in the registration process and conducts KYC checks to ensure all members meet the required age threshold. Any account found to belong to an individual under 18 will be closed immediately.

10 Third-Party Website Links

The s188 platform may contain links to third-party websites or services for informational convenience. Please note that s188 has no control over the content or privacy practices of those third-party websites, and this Privacy Policy does not apply to them.

We encourage you to read the privacy policy of every website you visit. Links to third-party websites do not imply endorsement or approval by s188 of their content or privacy practices.

11 Privacy Policy Amendments

S188 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other legitimate reasons. The "Last Updated" date at the top of this document will be revised whenever an amendment is made.

For material amendments that significantly affect your rights, we will provide clearer notice via in-platform notifications or email to your registered address at least 14 days before the amendment takes effect.

Continued use of the s188 platform after amendments are published constitutes your acceptance of the revised policy. If you do not agree with the amendments, you have the right to close your account.

12 Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, the s188 Data Protection Officer team is ready to assist you:

• Live Chat: Available 24/7 via the live chat icon within the platform.
• Privacy Email: [email protected] (displayed as plain text only — please copy manually)
• General Support: [email protected]
• FAQ: s188 FAQ

We are committed to addressing every privacy-related inquiry seriously. Our standard response time is within 3–5 business days, and for data rights exercise requests, within 30 business days.